Scope
This Privacy Policy applies to the Putnam County Fire Rescue platform, including the PCFR mobile app, pcfr.app, and related backend services. The platform is intended for authorized PCFR personnel and approved operational users. It is not intended for public social networking, advertising, patient care reporting, or criminal justice information management.
PCFR is operated for official local-government business. Records created, received, or maintained through the platform may be subject to Florida public records laws, county records retention schedules, department policy, and applicable exemptions for confidential or protected information.
Information We Collect
Depending on a user's role and use of the platform, PCFR may collect or maintain:
- Account and profile information, such as name, email address, employee number, role, title, division, station, shift, and web or mobile access assignments.
- Authentication and security information, such as login activity, session state, device binding details, device name, device codes, push approval enrollment, SMS verification details, and audit logs.
- Operational records created or submitted through the platform, including truck checks, event responses, notifications, announcements, acknowledgement records, credential records, credential renewal information, and administrative review actions.
- Files and media that users choose to upload or that authorized administrators maintain for official workflows, such as official ID photos, credential cards, driver-license documentation, event or announcement attachments, and related PDF or image files.
- Dispatch alert information made available to authorized users, such as call type, incident number, address, assigned resources, alert timestamps, read status, and on-duty dispatch alert eligibility.
- Device and app information needed to operate the service, such as app version, operating system, push notification tokens, crash or error context, and basic diagnostic logs.
- Location-related information when a user chooses to use maps, routing, or nearby-resource features. PCFR does not use the mobile app for continuous background location tracking.
How We Use Information
PCFR uses platform information to:
- Authenticate users and protect access to PCFR systems.
- Operate employee-facing mobile and web workflows, including notifications, truck checks, credentials, employee ID card previews and printing, policy acknowledgement, events, dispatch alerts, and administrative review.
- Send push notifications, SMS verification codes, password reset emails, account invitations, and other service-related messages.
- Support emergency services operations, equipment readiness, employee credential tracking, internal communications, and security auditing.
- Troubleshoot, maintain, secure, and improve the PCFR platform.
- Comply with applicable county policies, legal obligations, audit requirements, records retention requirements, and public records responsibilities.
Push Notifications, SMS, and Email
PCFR uses push notifications, SMS, and email for service-related purposes, including dispatch alerts, account security, mobile app approval for web login, password recovery, account invitations, operational notifications, and administrative reminders. Push notification tokens and verification artifacts are used only to deliver and secure PCFR platform workflows.
Location, Camera, Photos, Files, Calendar, and Reminders
Certain features may request device permissions. Location may be used to display a user's current position on an incident map, support routing, or show nearby response resources. Camera, photo library, and file access may be used when a user chooses to upload credential documents, official ID photos, announcement attachments, event images, or related files. Calendar and reminders access may be used when a user chooses to add event details to the device calendar or reminders app.
Users can manage device permissions in iOS or Android settings. If a permission is disabled, the affected feature may be unavailable or limited.
Third-Party Services
PCFR works with service providers that help operate, secure, and deliver the platform. These providers may process information only as needed to provide their services to PCFR. Current service categories include:
- Supabase, for authentication, database, storage, and related backend services.
- Twilio, for SMS verification and mobile app approval used in web sign-in security workflows.
- Expo, Apple Push Notification service, and Firebase Cloud Messaging, for mobile push notification delivery.
- SendGrid or other authorized email delivery services, for account invitations, password recovery, and platform email.
- Mapbox, Apple Maps, Google Maps, or similar mapping providers, when users open maps, routing, geocoding, or nearby-resource features.
- Credential or license verification services used by authorized administrators for credential review workflows.
PCFR does not sell user information, does not use the platform for third-party advertising, and does not use collected information to track users across apps or websites for advertising purposes.
Access and Sharing
Access to platform information is role-based and limited to authorized users with a department or county business need. Administrators may access account records, uploaded documentation, operational submissions, notification records, audit records, and security state when needed to operate and support the platform.
PCFR may disclose information when required by law, public records obligations, subpoena, court order, county policy, security investigation, audit, or another valid official purpose. Some information may be confidential or exempt from public disclosure under applicable law.
Security
PCFR uses technical and administrative safeguards designed to protect platform information, including authenticated access, role-based permissions, mobile device binding, multi-factor web login workflows, encrypted transport, audit logging, and restricted administrative access. No system can be guaranteed to be completely secure, so users are responsible for protecting their credentials, devices, and access codes.
Retention
PCFR retains information for as long as needed for operations, security, audit, legal compliance, county records retention requirements, and applicable public records obligations. Deactivating or archiving an account may disable access and remove active device or verification bindings, but it does not necessarily delete historical operational records.
Reviewing or Correcting Information
Authorized users may review certain account, device, credential, and operational information in the app or web portal. Users who believe information is inaccurate should contact their supervisor, an authorized PCFR platform administrator, or the appropriate Putnam County records custodian. Some records may not be altered or deleted if they are required for operations, audit, retention, or public records compliance.
Children
The PCFR platform is intended for authorized emergency services personnel and approved operational users. It is not directed to children under 13.
Changes to This Policy
PCFR may update this Privacy Policy as platform features, operational practices, service providers, or legal requirements change. The updated policy will be posted on this page with a new last-updated date.
Contact
For questions about this policy or the PCFR platform, contact Putnam County Fire Rescue administration through official department channels. App reviewers or external parties may use the developer contact information provided in App Store Connect or other official Putnam County contact channels.